Returns & Refunds Policy
Returns & Refunds Policy – Land Pirate LLC
Last updated: November 11, 2025
At Land Pirate, your satisfaction is our top priority. If something isn’t right, we make returns and exchanges simple.
30-Day Return Window
- You have 30 calendar days from the delivery date (per carrier tracking) to initiate a return or exchange.
- Items must be unused, unwashed, in original packaging with tags attached.
Eligible Items
| Eligible for Return/Exchange | NOT Eligible |
|---|---|
| All standard apparel & accessories | Custom Jeep tire covers |
| Free giveaway / promotional items |
Return Shipping Costs
- Customer pays return shipping for change-of-mind, wrong size, etc.
- We pay return shipping if the item is defective, damaged, or we sent the wrong product (prepaid label provided).
No Restocking Fee We want you to be happy — zero restocking fees, ever.
Refund Process
- Contact us within 30 days of delivery: Email: support@landpirate.com Include: Order #, Reason, Photos (if damaged)
- We reply within 24 hours with instructions.
- Pack & ship to: Land Pirate LLC 624 Thames Street Newport, RI 02840
- We inspect upon receipt.
- Refund issued within 5 business days to your original payment method.
Exchange Process (Size/Color Swap)
- Return the item to the address above.
- Include a note in the package with your desired size/color and Order #.
- You pay shipping to us — we pay shipping back to you.
- You’ll receive a tracking # within 4–5 business days of us receiving your return.
Damaged or Defective Items
- Report within 7 days of delivery with photos.
- We’ll send a replacement or full refund + cover return shipping.
Return Address Land Pirate LLC 624 Thames Street Newport, RI 02840
Legal & Policy Updates
- We comply with all relevant U.S. laws regarding returns and refunds.
- We reserve the right to update this policy at any time to remain compliant with applicable legal requirements.
Contact Us
- Email:support@landpirate.com
- Phone: 617.752.1646 (Mon–Fri, 9 AM–5 PM ET)
- Response time: Within 24 hours